Free Shipping on Orders Over ₹999★ 30-Day Returns★ New Arrivals Every Week★ Walk in Style★ Free Shipping on Orders Over ₹999★ 30-Day Returns★ New Arrivals Every Week★ Walk in Style★
Help Centre

FREQUENTLY
ASKED
QUESTIONS

Everything you need to know about ordering, shipping, payments, and our products — answered clearly and quickly.

ORDER✦ SHIPTRACK ✦SUPPORT BLAFAR✦ ORDER✦ SHIPTRACK ✦SUPPORT BLAFAR✦
4–5 Weeks Delivery
DHL Trusted Shipping Partner
ISO 13485:2016 Certified
100% Worldwide Shipping

What can we help you with?

All
Ordering
Shipping
Products
Payments
Quality
🛒

Ordering & General Enquiries

3 Questions
How can I place an order with Blafar Ltd? +
You can place an order by sending an enquiry through the contact form on our website or by emailing your purchase orders directly to info@blafar.com. Our team will respond promptly to confirm your order details.
Does Blafar have a product catalogue? +
Yes, a product leaflet and company brochure are available for download in the resources section at the bottom of our website pages. These documents provide detailed information about our full product range and specifications.
Can Blafar provide technical documentation for products? +
Yes. We can provide Certificates of Analysis (CoA) and other necessary documentation for your ordered products upon request. Please mention your documentation requirements when placing your order.
🚚

Shipping & Logistics

4 Questions
How are Blafar products shipped? +
All products are shipped via DHL using their Express or Medical Express services to ensure quality and speed. DHL's Medical Express service is specifically chosen to maintain the integrity of our biopolymer and collagen products during transit.
Does Blafar ship worldwide? +
Yes, we offer fast worldwide shipping for our biopolymer and collagen products. Regardless of your location, we ensure your order reaches you safely and on time through our trusted DHL partnership.
What is the lead time for delivery? +
We aim to deliver orders within 4–5 weeks, though this timeline is subject to current stock availability. If there are any anticipated delays, our team will notify you promptly after order confirmation.
Can I track my order? +
Once your order has been dispatched, we will provide you with a DHL tracking number so you can monitor its progress in real time. You can use this number on the DHL website or app to get the latest delivery updates.
📦

Products & Minimum Orders

2 Questions
What are the minimum order requirements (MOQ)? +
Our MOQs vary by product grade:
  • R&D Grade (HA and Gelatin): 100 mg
  • GMP-like Grade (HA and Gelatin): 1 g
  • R&D Grade HB-PEG: 1 g
  • Collagen Powder: 500 mg
  • Collagen Solution: 30 ml
Do you offer customized materials? +
Yes. Beyond our standard products, Blafar can provide functionalized biomaterials tailored to your specific requirements, including custom molecular weights and substitution degrees. Please contact us to discuss your custom requirements in detail.
💳

Payments & Quality

2 Questions
What payment methods do you accept? +
We accept payments via Bank Transfer or PayPal. Payment details will be shared with you once your order is confirmed. If you require an alternative payment arrangement, please contact us and we will do our best to accommodate.
What quality standards does Blafar follow? +
We operate a Quality Management System according to ISO 13485:2016 (Medical Devices), and our processes are routinely audited for compliance. This certification reflects our commitment to the highest standards of product quality, safety, and consistency across all our biomaterial ranges.
Still Need Help?

CAN'T FIND
YOUR ANSWER?

Our support team is always happy to help. Reach out directly and we'll get back to you as quickly as possible.

📧
Email Us info@blafar.co
📋
Use the Contact Form Send your purchase orders or enquiries directly through our website.

STEP INTO
YOUR NEXT PAIR.

Explore our latest collection of premium footwear. Comfort, style, and quality — all in one stride.

Shop Now New Arrivals